The tour operator for your trip is WHITETRAVEL S.R.L., tour operator license 2503, issued by the Ministry of Tourism in Romania. Booking a tour with us represents your agreement to the Terms & Conditions below.
Please take your time to read carefully the following terms and conditions for your own information and protection. It is your responsibility to ensure that you have read and understood the various terms associated with your contract before placing any bookings on our website.
PRODUCTS AND SUPPLIERS
We are WHITE TRAVEL, an online travel agency acting as intermediary for products and services that are not directly supplied by us. We work in partnership with both large and small tour operators around the world in order to create portfolios of tours that satisfy the needs of each travel enthusiast.
We sell a variety of travel products from different suppliers and service providers. Each supplier has its own terms and conditions that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them.
Please note that all prices for the services provided by Whitetraveltours.com and its sub-brands are in EUROS. We cannot be responsible for currency fluctuations and or additional fees. All prices shown on our website are based on current prices. All prices mentioned on our website include VAT. Whitetraveltours.com reserves the right to alter or change already published prices on the website without prior notice in the event of currency fluctuation, government taxes, or any such cost increases.
You will be required to make a full payment for your product at the time of booking. We reserve the right to refuse personal checks as a method of payment.
All documents will be sent to you electronically.
BOOKINGS AND CANCELLATIONS
Before making a booking, it is important that you meet the following requirements:
By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the terms and conditions set out below.
The information provided will only be sent to the relevant Supplier.
Be aware that some confirmed bookings are not refundable if cancelled, and also may not be transferable to another date or otherwise changed. Alternatively, a change may only be permissible subject to payment of an additional fee or charge. It is your responsibility to check if a booking is non-refundable or will incur charges for changing it before placing the booking.
Changes and cancellations of confirmed bookings may incur fees from Suppliers in addition to our service fees. Suppliers’ fees are outlined in their relevant terms and conditions.
Any cancellation or amendment request must be sent to us by email, as soon as possible.
LATE ARRIVALS AND NO SHOWS
Please be at the meeting point on time. Late arrivals and no-shows are non-refundable. This is applicable to any tour participant.
Your entitlement to a refund for cancelled bookings is subject to the relevant Supplier’s terms and conditions.
If we are managing or arranging a refund for a cancelled booking on your behalf it will not be paid to you until the Supplier provides the refund to us.
You must inform us regarding any special requirements you may have for your travel arrangements. If you do not specifically inform us we will assume that you do not have any such requirements, and the booking will be made on that basis.
It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately.
Please note your ID may be required to enter the venues.
CHANGES TO THIS POLICY
From time to time, the terms of this policy may change at the company’s discretion. In the event of such changes, the new policy will apply for all tours booked after the date and time of the policy change. For any further questions about our cancellation policy, please feel free to email us at [email protected]. Our team will get back to you as soon as possible.